Experience tends to show that this application has no fixed limit, and that this scheme aims at profitably bringing under control the client service components.

Issues

Warehouses Management

• Goods delivery timeframe

• Preparation methods

• Standard preparation duration

• Preparation quality
• Preparation cost
• Picking settlement

Factory Planning

• PIC- PDP process 

• Capacity management

• Securingf Material and equipment supply 

• Short-term disposition rules 

Sales Forecast and Customer Orders Management

• Defining the Customer Promise

• Special monitoring of key customers

• CDE entrance control

• Forecast groups criteria

• Reliability of sales forecasts

Client Service

• Bases of deadline promises 

• Information procurement deadlines

• Observe deadlines

• Impacts of the operational relevance on information given to customers.

Development of new products

• Impact of the development process on the announced availability

• Landmark notion

• Control of the products' life curve 

• Volumetric ratios per family.

Supply Management

• Determination of need

• Reliability of cdes vs. need

• Supplier securing plan

• Supplier's performance

• Preventive reminders

Visibility of Indicators to Measure the Process Performance

Performance Indicators

Under process performances:

• Within their ability to deliver the "compliant products"

• Within the resource consumption to deliver the "compliant product"

Process Formalisation

Processes mapping:

• As perceived by the customer

• With functional links

• And indicator positioning

Control System Main Actions

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Securing the service as perceived by the customer during scheduled change phases.

Service Quality Securing Plan